If you’re not completely happy with our service we’d like to hear about it, that way we can put it right.
Our aim here at Weatherproof is to always provide a high quality and efficient service for all our customers and we recognise that things can unfortunately go wrong occasionally.
We take any complaints and concerns that we receive very seriously and aim to resolve them efficiently and speedily, the sooner you bring any concerns to our attention the sooner we will resolve them.
Weatherproof will always comply fully with the terms and conditions of our contractual agreement and guarantee as we appreciate and value all our customers.
On receipt of your complaint, whether received by telephone, letter, email or fax, it will be investigated by our Customer Services Department and allocated to the most appropriate department/ person to address and resolve the issue.
How to make a complaint?
If you do wish to get in touch with us regarding a complaint, then it’s totally up to you how you do it. We make provision to capture complaints no matter how they might arrive.
By Telephone: 01423 438132
Complaints can also be submitted using our online form which appears at the bottom of this page.
Action we will take:
- Acknowledge your complaint promptly.
- Advise you clearly who is investigating your complaint and provide you with a contact name and telephone number.
- Carry out a thorough investigation into the matters you have raised and implement the appropriate action.
- Ensure that all correspondence and communication is clear.
- Maintain contact until all rectification / remedial works are complete.
- We will enter the details of each contact on our database so that whoever may take your call will be aware of the situation and will be able to handle your calls efficiently
If we cannot reach an agreement
If we can’t agree a solution within 8 weeks and your complaint relates to:
New products or service.
Conservatories, porches, new build properties, new extensions, soffits & guttering, customer care, quality, product, compensation, guarantees, contractual and financial issues are the concern of The Glazing Arbitration Scheme (TGAS).
The Glazing Arbitration Scheme (TGAS) is an independent ADR (alternative dispute resolution) scheme, which is the primary ADR scheme for the Glass & Glazing industry, plus other glazing related and home improvement products. TGAS is operated by a Chartered Trading Standards Institute certified ADR body, the Centre for Effective Dispute Resolution (CEDR) and can be used as an alternative to the small claims court if claiming some kind of financial recompense (ie If your case is within the remit of TGAS, you will be sent the joint application forms.
Information on ADR, TGAS AND CEDR is available at www.tgas.org.uk
You can make a complaint using this form
Simply complete the form below. Please ensure you supply all the details of your complaint so we can take action as soon as possible.